Third Party MAINTENANCE & Managed Services

Mosaic Technology offers manufacturer-compatible maintenance and support, ensuring your systems are always covered. From help desk and phone support to onsite technicians, we provide a range of SLA options tailored to your needs. We assist with renewals for major brands like HPE, Dell, EMC, Cisco, Juniper, Compaq, DEC, F5, and more, offering multiple cost-saving solutions for your equipment.

Mosaic even has you covered for Legacy or End-of-Life (EOL) equipment no longer supported by the manufacturer. We understand that many EOL systems continue to perform well for your business, and we believe the end of manufacturer support shouldn’t force you to abandon your investment.

For networking equipment, we offer support that mirrors Cisco and Juniper's, including patches and updates, but at a more affordable price.

Mosaic provides everything you need: spares, help desk support, replacement units, and onsite technicians when necessary. We are highly flexible, offering coverage for equipment across multiple locations under a single contract. With years of experience, we have the expertise to ensure your equipment receives the right level of support, with the right level of expertise.

IT ASSET RECOVERY

Mosaic Technology can help you maximize your IT dollars by lowering hardware acquisition costs, simplifying infrastructures, and providing revenue in return for unutilized or retired equipment. Our Asset Recovery Program gives you an objective market-value measure of your existing servers, storage, and networking. It also supports you throughout the product life cycle of your infrastructure components. Our program can help you:

Reduce acquisition and operating costs
Get market value for your excess or retired equipment with our buyback program
Acquire new or recent technologies
Extend the life of your IT components with our legacy support program
Safely Dispose of obsolete or retired equipment

Buy Back Program

With Mosaic's Buy Back Program, you can quickly recover a portion of your sunk IT costs from manufacturing overproduction, distributor returns, or retired corporate equipment, converting them back into valuable working capital. Our Buy Back Program supports you throughout all phases of asset disposal and investment recovery—regardless of the quantity or location of your assets. Once we acquire your retired IT equipment, we leverage our global reseller network to remarket and maximize the value of your inventory.

DATA DESTRUCTION & SANITIZATION

Mosaic Technology's Data Sanitization Program offers comprehensive, certified data destruction for all hard drive formats. This service includes "white glove" chain-of-custody transfer for confidential drives to our secure data sanitization facility. Our protocol ensures data is erased according to DoD 5220.22-M specifications, and, when necessary, we provide environmentally responsible, e-Steward/R2 Certified physical destruction of the drive. Upon completion, Mosaic will issue a certificate of destruction for your records.

Mosaic Technology's service offerings do not stop there. Feel free to reach out directly to learn how Mosaic can help you fulfill your IT needs, and be sure to check back for updates and case studies.